Our 24/7 Network Operations Center (NOC)

Our Network Operations Center (NOC) watches our voice platform 24/7. It's how we catch problems before customers do.

What the NOC monitors

• SIP trunk registration and failover readiness
• Extension availability for every customer
• Capacity (concurrent calls, queue depth) per region
• Infrastructure health (CPU, memory, disk, network) across 17 data centers
• Packet loss, latency, and jitter on the voice network

Alerting

Critical alerts trigger immediate response by an on-call engineer. For customer-affecting incidents, we proactively reach out — you'll often hear from us before you notice anything is wrong.

Monthly reporting

Larger accounts receive monthly performance reports showing call volume, queue performance, peak usage, and any incidents. Ask if you'd like to start receiving these.